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USERRA Contact

ESGR Services

ESGR informs and educates Service members and civilian employers regarding their rights and responsibilities under the Uniformed Services Employment and Reemployment Rights Act (USERRA). ESGR does not enforce USERRA, but serves as a free resource for Service members and employers.

ESGR's Customer Service Center is available to answer USERRA questions, or to refer cases to a trained Ombudsman for mediation assistance. ESGR Ombudsmen are volunteers located throughout the United States and its territories. They are available to assist members of the Guard and Reserve in resolving disputes with their civilian employers related to their military service through neutral and impartial mediation.

To ask a USERRA question or to request referral to an Ombudsman, contact the Customer Service Center Monday through Friday (except Federal Holidays) toll-free at 800-336-4590, Option 1, between 8:00 AM and 6:00 PM (ET); or complete an online form from the options below:

I have a question about USERRA To ask a USERRA question, complete the USERRA Information Request
I am an EMPLOYER with questions about an employee's Military Service Requirement To learn more about an employee's Military Service Requirement, visit Military Service Requirement Support or complete a USERRA Information Request
I am a SERVICE MEMBER and would like to request Mediation Services To request your issue be reviewed and referred to an Ombudsman, complete the USERRA Support Request
I have another question or comment about ESGR For questions or comments about other ESGR programs, complete the General Inquiry Request

U.S. Department of Labor - Veteran's Employment and Training Service (VETS)

The US Department of Labor Veterans' Employment and Training Service (DOL VETS) is the federal agency responsible for administering USERRA, to include the exclusive authority to interpret the provisions of the Act. To file a claim with DOL VETS, please visit their website at: Electronic VETS Form 1010, call: 1-866-487-2365, or download the VETS Form 1010 and follow the instructions on the form.

If a Service member chooses to file with DOL VETS, ESGR will not open a mediation case.